1. If there are damaged plants upon arrival in the destination country, our top priority is to resend for replacement of damaged plants, in accordance with the terms and conditions. We provide plants for free on condition that the shipping costs are borne by the customer. This is because damage in shipping is part of the risk of buying live plants.
2. Must include clear videos and photos when opening the package as evidence. Also please take a picture of your Phytosanitary certificate on the box.
3. Refund only applies to plants whose condition is completely damaged (leaves, stems and roots). If it's just leaves, we won't return the plants. Because it is a shipping risk and is a normal case.
4. Customers do not curse and reproach on social media. If this is done, the refund process will be more difficult and maybe we will not refund.
OUR COMMITMENTS
FROM DAY ONE
At Plantbuys, from day one we have made responsibility as part of our values, towards you, and also towards the environment.
OUR VALUES
IN A FEW WORDS
From cultivation to distribution, we take great care of our products, which reflect our values: unique, quality, at the right price.
Only growing the best seeds, carefully selected plant suppliers and reasonable costs: these are our commitments, unchanged since 2019, which we explain in detail below.
FROM A TO Z
OUR PLANTS
At Plantbuys, We provides highly collectible house plants that cannot be found in regular Plant Shop. Every plants are Unique & Rare.
variety of specimens
We take great pride in sourcing a wide variety of specimens, so you're sure to find the perfect plant!
THE KNOW-HOW
Our expert farmer guide each step of the plant care process. please follow our care guide when your new houseplant arrives.
QUALITY
We take it very seriously to provide you with the best possible quality of service. Our products are all guaranteed for healthy and pest-free.
phytosanitary
Each plant is sent with phytosanitary documents, free of charge. All documents are printed and issued by the Indonesian Quarantine Agency following the regulations of the Indonesian Ministry of Agriculture and applicable laws.
10+
Cared for by our farmers with 10+ years experience. We sell the highest quality plants at the best prices
3/4
3/4 of the plants are native to Indonesia from our top-notch selection. 40% of plants are cultivated for more than 3 years.
100%
100% of our plants is the result of cultivation by plant farmer's in East Java Indonesia.
A BEAUTIFUL PLANTS
ALL IS GROW WITH LOVE
All our plants are growing in East Java, Indonesia. Each step of the cultivation process is carried out according to the strict specifications of experienced plantsfarmer's. The seeds of the plants, cutting nodes, soil mix, maintenance: all these steps are carried out by our expert farmer's.
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